Thank you for visiting and shopping at ckkgroup.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We use SF Express for local delivery.
We use SF Express or FedEx Economy service for deliveries to the rest of the world.
Please note, your order will be shipped on a DDU (Delivery Duty Unpaid) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. Our courier, will contact you in advance of delivering the goods.
Chan Kwong Kee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.) Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Shipment confirmation & Order tracking
Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Chan Kwong Kee is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside Hong Kong.